NexGen Labs Shipping Policy
At NexGen Labs, we strive to ensure a seamless shopping experience for all our customers. Our shipping policy provides clear and concise information regarding shipping, delivery times, and costs.
Processing Time
Orders are typically processed within 1-2 business days, excluding weekends and holidays. You will receive an email notification once your order has been processed and shipped.
Shipping Methods
We offer a range of shipping options depending on your location:
- Standard Shipping: Orders will be delivered within 5-7 business days.
- Expedited Shipping: Orders will be delivered within 2-3 business days.
- Overnight Shipping: Orders will be delivered within 1 business days.
Shipping times are estimates and may vary depending on external factors such as weather conditions or high demand during certain seasons.
Shipping Costs
Shipping costs are calculated at checkout based on the size, weight, and destination of the order. We offer free shipping on orders over $50 within the United States.
International Shipping
NexGen Labs currently ships to select international locations. International shipping fees will be calculated at checkout, and delivery times may vary depending on the destination.
Customs and Duties: Customers are responsible for any customs duties, taxes, or import fees imposed by the destination country.
Order Tracking
Once your order has been shipped, you will receive a tracking number to monitor your shipment’s progress. You can track your order by visiting the carrier’s website or by using the tracking link provided in the shipping confirmation email.
Address Accuracy
Please ensure that the shipping address provided is correct and complete. NexGen Labs is not responsible for delays or non-delivery due to incorrect addresses.
Lost or Damaged Shipments
In the rare event that your order is lost or damaged during transit, please contact our customer service team at info@nexgenlab.org OR prolife.bspl@gmail.com, within 7 days of receiving your shipment. We will work with the carrier to resolve the issue as quickly as possible.
If replacement is approved, replaced order will be delivered within 7-10 business days.
If refund is approved, the refund will be credited to the original payment account within 7-10 business days.
Returns and Exchanges
For information about returns or exchanges, please refer to our Return Policy page.
Contact Us
If you have any questions or concerns about shipping, please feel free to reach out to our customer service team at +91 7258886509.
Thank you for shopping with NexGen Labs!